ABOUT NEIL'S PENS
Neil J. Lander
Neil's Pens was founded in 2013 by Neil Lander, ex-New Yorker and Fountain Pen aficionado. After collecting modern and vintage writing instruments for over 20 years, I decided to turn my passion into a online place where pen collectors like myself can view, shop and BLOG about their interests in writing instruments and accessories. I hope that you enjoy our site, and I encourage you to reach out to me with any input or questions about my online shop, blog or site.
Shipping
We use U.S.P.S. flat rate Priority Mail small box (Size: 5-3/8” x 8-5/8” x 1-5/8”). This flat rate box can hold up to 5 average sized pens. The flat fee is $7.20 and insures the contents up to $50.00. This also includes a tracking number. This applies to domestic orders only. For international orders please contact us for shipping costs. If a shipped order is lost or damaged, the shipper must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping. If an order is received damaged, a claim must be initiated and finalized before customer compensation or product replacement is executed. You must contact us within five business days of delivery. Please hold onto your shipping box as the shipper or our insurance company may want to inspect it.
Guarantees
We offer a 100% satisfaction guarantee. If you are unhappy for any reason, let us know. Upon receipt of the returned item, we will issue you a refund or apply it toward another purchase - your choice. All items must be returned in the condition that they were received. All pens and pencils are in working condition unless otherwise stated.
Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices. This notice applies to all information submitted on our website. The types of personal information collected are: Name, Address, Email Address, Phone Number, Credit/Debit Card Information. We use the information you provide when placing an order to complete that order. We do not share any information with outside parties except to the extent necessary to complete an order (i.e., to shipping providers), or for an insurance claim specific to your order (i.e., to an insurance company). We use email addresses to answer email we receive and to send notices regarding sales. promotions and so forth. Email addresses are not shared with any outside party whatsoever.
Disclaimer
When your order is received, if there are any noticeable discrepancies with your item, or if the item is not what was ordered, please contact us within 5 days of receipt of your shipment to make any necessary corrections.